Privacy Policy

Last updated: October 5, 2025

At SBtronics, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our web design or hosting services, or otherwise interact with our business.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We collect information to help us deliver, manage, and improve our services. The type of data we collect depends on how you interact with us.

When You Contact or Enquire

  • Your name and contact details (email address, phone number)
  • Business name or website (if applicable)
  • The nature of your enquiry or project details
  • Any other information you choose to provide

When You Use Our Website

  • IP address and device type
  • Browser type, version, and operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Interactions with forms, buttons, or live chat features

We use analytics tools (such as Google Analytics and Google Tag Manager) and cookies to collect this information.

When You Use Our Web Design or Hosting Services

  • Billing and account details (ABN, postal address, and contact person)
  • Domain registration and DNS information
  • Hosting or website access credentials (if required for technical support)
  • Content or media files provided for your project

How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • Respond to enquiries and provide quotes or proposals
  • Deliver and manage your website design or hosting services
  • Provide technical assistance and maintenance
  • Communicate important updates, renewals, or service notices
  • Improve website functionality and customer experience
  • Send optional newsletters or promotions (only if you’ve opted in)

We may also use anonymised data to analyse usage trends and enhance our digital performance.

Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share certain details with trusted third parties who assist us in delivering our services, such as:

  • Website hosting and infrastructure providers
  • Domain registrars and SSL certificate authorities
  • Analytics and performance tracking platforms
  • Accounting and invoicing platforms
  • Email and CRM systems

All third parties are required to handle your data in accordance with applicable privacy laws and only for the purposes specified by SBtronics.

Cookies and Tracking Technologies

Our website uses cookies to help us understand visitor behaviour and improve usability. Cookies allow us to:

  • Monitor website performance and user activity
  • Customise the browsing experience
  • Measure and optimise marketing campaigns

You can adjust your browser settings to block or delete cookies. To opt out of Google Analytics tracking, use Google’s opt-out tool.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include:

  • Secure hosting environments and SSL encryption
  • Access controls and password protection
  • Regular security monitoring of our systems

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details below.

Third-Party Websites

Our website may include links to external websites or tools (such as payment gateways or partner services). SBtronics is not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal obligations. The latest version will always be available on our website, with the effective date shown above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at william@sbtronics.com